dc89 Privacy Policy

Welcome to dc89, Bangladesh's trusted online casino and sports betting platform. At dc89, we understand that your privacy matters deeply, and we take our responsibility to safeguard your personal information with the utmost seriousness. This Privacy Policy outlines the types of information we collect when you use our platform, the purposes for which that information is used, and the measures we take to keep it secure.

By registering an account, using our website, or accessing any of our services — including live casino games, cricket betting, slots, and crash games — you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue use of the dc89 platform. We encourage all users to read this document in full so you fully understand how your data is handled.

dc89 uses the information collected about you for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The primary purposes for processing your personal data include:

• Account management: to create, verify, and maintain your dc89 user account, including identity verification (KYC) in compliance with anti-money-laundering requirements.
• Service delivery: to process your deposits (via bKash, Nagad, Rocket, USDT) and withdrawals, resolve transaction disputes, and facilitate gameplay across all casino and sports betting products.
• Customer support: to respond to your enquiries, resolve account issues, and provide assistance through our support channels.
• Personalisation: to tailor game recommendations, promotions, and bonus offers to your preferences, including seasonal offers for Eid, Pohela Boishakh, and BPL cricket season.
• Security and fraud prevention: to detect and prevent suspicious activity, protect the platform from abuse, and investigate potential breaches of our Terms & Conditions.
• Legal compliance: to meet obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities or law enforcement bodies.

dc89 does not sell your personal data. However, there are limited circumstances where we may share your information with trusted parties in order to deliver our services effectively and comply with legal requirements:

• Payment processors: When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, or USDT, the relevant transaction data is shared with the payment provider strictly to complete the transaction. No additional personal data is transmitted beyond what is necessary.
• Technology and service partners: Certain game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) may receive anonymised or session-level data necessary to deliver their games on our platform. These partners operate under strict data-processing agreements.
• Legal and regulatory authorities: dc89 may be required by law to disclose certain user information in response to official requests from government bodies, courts, or law enforcement agencies. We will always assess such requests carefully and only comply to the minimum extent required.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance if your data is to be transferred and the new entity will be bound by the same privacy commitments.

In all cases, dc89 applies the principle of data minimisation — only the minimum amount of data required to accomplish the specific purpose is shared, and only for as long as strictly necessary.

As a dc89 user, you have the following rights with respect to your personal data. We are committed tohonouring these rights and responding to valid requests in a timely manner:

• Right to Access: You may request a copy of the personal data dc89 holds about you at any time. We will provide this within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that some data must be retained for legal and compliance reasons even after an account is closed.
• Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time.
• Right to Data Portability: Where technically feasible, you may request that we transfer your personal data to you or to another service in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing any request and respond within 30 days. Some requests may take longer if they are complex or numerous.

dc89 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law, anti-money-laundering regulations, and our internal compliance obligations. In general, account and transaction records are retained for a minimum of five years following account closure. Data that is no longer needed for any legal or operational purpose will be securely deleted or anonymised.

If you choose to close your dc89 account, you may submit a data deletion request to our support team. We will process your request in accordance with our retention obligations and confirm the outcome within 30 days. Please note that data deletion requests cannot override mandatory legal retention periods.

dc89 reserves the right to update or modify this Privacy Policy at any time. When changes are made, we will revise the "Last Updated" date at the top of this page. For significant changes that materially affect how we use your personal data, we will notify registered users via email or a prominent notice on the platform prior to the change taking effect.

Your continued use of dc89 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We recommend checking this page periodically, particularly before making new deposits or sharing additional personal information with us.