Terms & Conditions

📋 Introduction & Acceptance

Welcome to dc89, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions constitute a legally binding agreement between you (the user) and dc89 governing your use of our website, mobile platform, games, betting markets, promotions, and all associated services.

By registering an account, making a deposit, or placing a wager on dc89, you confirm that you have read, understood, and accepted these Terms & Conditions in full. If you do not agree with any part of these terms, you must discontinue use of the platform immediately. dc89 reserves the right to update or modify these terms at any time; continued use after an update constitutes acceptance of the revised terms.

👤 Eligibility Requirements

To register and use dc89's services, you must meet all of the following eligibility conditions. Failure to satisfy any condition may result in account suspension and forfeiture of funds.

• You must be at least 21 years of age at the time of registration. Players under 21 are strictly prohibited from using this platform.
• You must be the legal owner or authorized user of any payment method used for deposits or withdrawals on the platform.
• Each player is permitted to hold only one active account. Creating multiple accounts for bonus abuse or other purposes is strictly forbidden and will result in immediate termination.
• You must not be on any self-exclusion list, voluntary exclusion agreement, or prohibited-player registry maintained by dc89 or any affiliated operator.

📝 Account Registration & Verification

When registering your dc89 account, you agree to provide accurate, truthful, and complete information. dc89 reserves the right to request identity verification documents at any time to comply with its KYC obligations.

• All personal details submitted during registration — including name, date of birth, phone number, and address — must be genuine and kept up to date.
• You are solely responsible for maintaining the confidentiality of your login credentials. dc89 is not liable for losses arising from unauthorized access caused by your failure to secure your password.
• dc89 may request proof of identity (national ID, passport), proof of address, and proof of payment method ownership as part of the verification process.
• Accounts that fail or refuse verification may have withdrawals suspended and funds held pending review.

💰 Deposits & Withdrawals

dc89 supports multiple payment methods tailored to Bangladesh users, including bKash, Nagad, Rocket, Upay, and USDT cryptocurrency. All financial transactions are subject to the following conditions.

• Minimum deposit and withdrawal amounts are specified on the Cashier page. These limits may vary by payment method and are subject to change without prior notice.
• Withdrawal requests are processed within 24-72 hours under normal circumstances, subject to successful verification of identity and payment method. Peak periods may see longer processing times.
• dc89 strictly enforces the principle that withdrawals must be made to the same payment method used for the original deposit, to prevent money laundering and fraud.
• dc89 does not accept third-party deposits. All funds deposited must originate from a payment account registered in your own name.

dc89 is not responsible for any fees charged by your bank or payment service provider in relation to deposits or withdrawals. Such costs are the sole responsibility of the account holder.

🎁 Bonuses & Promotional Offers

dc89 offers a range of bonuses and promotions, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events like Eid, Pohela Boishakh, and major cricket tournaments. All bonuses are subject to the following standard terms.

• All bonuses are subject to a wagering requirement, typically expressed as a multiplier of the bonus amount (e.g., 20x). These rollover conditions must be met before any bonus-derived winnings can be withdrawn.
• Bonuses are awarded to verified accounts only. Newly registered accounts must complete identity verification before a welcome bonus is credited.
• Each promotion is valid for one account per household. Attempts to claim the same promotion across multiple accounts will be treated as bonus abuse and may result in account suspension.
• dc89 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice. Players who have already opted in will be given reasonable notice where possible.

🎮 Gameplay Rules & Fair Use

All games and betting markets available on dc89 are governed by individual game rules as defined by the respective software providers, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Players are responsible for understanding the rules of any game before placing real-money wagers.

• dc89 does not guarantee continuous, uninterrupted access to all games. Scheduled maintenance, technical upgrades, or provider outages may temporarily limit game availability.
• In the event of a disputed game outcome resulting from a software malfunction, dc89's decision — following review of server logs and game provider records — shall be final and binding.
• Players may not use automated betting software, bots, scripts, or any third-party tool to gain an unfair advantage over other players or the house.
• Cricket betting markets, including BPL, IPL, and T20 World Cup matches, are subject to specific pre-match and in-play settlement rules available on the relevant game page.

🛡️ Responsible Gaming Policy

dc89 is committed to promoting responsible gaming practices. We provide several tools to help players manage their activity in a healthy and controlled manner. If gambling is negatively affecting your life, please contact our support team or seek help from a professional organisation.

• Players may request a voluntary self-exclusion period of 30 days, 6 months, or permanently by contacting dc89 support. Self-exclusion requests will be honoured within 24 hours of submission.
• Deposit limits (daily, weekly, or monthly) and session time reminders can be configured by contacting support. dc89 encourages players to use these tools proactively.
• dc89 participates in age-verification processes. Any account found to belong to a player under the age of 21 will be closed immediately, and any winnings forfeited in accordance with the law.

🚫 Prohibited Activities

The following activities are strictly prohibited on dc89. Engaging in any of these behaviours may result in immediate account suspension, forfeiture of all funds, and referral to relevant authorities.

• Collusion with other players to manipulate game outcomes or share information to gain an unfair competitive advantage in any betting market.
• Money laundering or using dc89's platform to process, conceal, or transfer funds derived from criminal or illegal activities.
• Using chargebacks, payment reversals, or fraudulent deposit methods to extract funds from dc89. Such actions will result in permanent account closure and legal proceedings.
• Exploiting software vulnerabilities, bugs, or glitches — whether intentional or accidental. Any winnings generated through an exploit may be voided and the account suspended pending investigation.

⛔ Account Suspension & Termination

dc89 reserves the right to suspend or permanently close any account at its sole discretion. This includes situations where the platform reasonably suspects a breach of these Terms & Conditions or any applicable law.

• On account closure, any remaining real-money balance (excluding bonus funds still subject to wagering requirements) will be returned to the verified payment method on file, less any amounts owed to dc89.
• If an account is closed due to proven fraud, abuse, or criminal activity, dc89 reserves the right to withhold the entire account balance and report the matter to relevant law enforcement agencies.
• Players may voluntarily close their account at any time by contacting dc89 customer support. Pending withdrawals at the time of voluntary closure will still be processed in the normal timeline.

©️ Intellectual Property

All content on dc89 — including but not limited to logos, graphics, website design, software, game interfaces, marketing materials, and text — is the exclusive intellectual property of dc89 or its licensed third-party partners. Reproduction, distribution, modification, or commercial exploitation of any dc89 content without prior written consent is strictly prohibited and may give rise to civil and criminal liability.

🔐 Privacy & Data Protection

dc89 collects, processes, and stores personal data in accordance with its Privacy Policy, available at /privacy-policy. By accepting these Terms & Conditions, you also acknowledge and accept the terms of our Privacy Policy. We use your data exclusively to provide, improve, and personalise our services, to comply with legal obligations, and to prevent fraud and money laundering. We do not sell your personal data to third parties.

⚠️ Limitation of Liability

To the fullest extent permitted by applicable law, dc89 and its directors, employees, agents, and technology partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. This includes, without limitation:

• Loss of winnings due to technical faults, server downtime, game provider outages, or internet connectivity issues on the player's side.
• Financial losses resulting from a player's own decisions, including but not limited to game choices, stake sizes, timing of wagers, or failure to meet bonus wagering requirements before expiry.

✏️ Amendments to These Terms

dc89 may revise these Terms & Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to review these terms periodically. If you continue to use dc89's platform after any amendment takes effect, you will be deemed to have accepted the updated terms in full. Material changes that significantly affect player rights will be communicated via on-site notification or email where reasonably practicable.

🏛️ Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with generally accepted principles of international online gaming law and the internal policies of dc89. In the event of any dispute arising from your use of the platform, dc89 encourages players to contact our support team in the first instance. dc89 will make every reasonable effort to resolve disputes promptly and fairly. If a dispute cannot be resolved through direct communication, both parties agree to seek resolution through a mutually agreed independent arbitration process. Nothing in this clause limits your statutory rights as a consumer.

📧 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, our customer support team is available 24/7 to assist you. We aim to respond to all formal queries within 48 hours (Bangladesh Standard Time, UTC+6).

Email us at: [email protected]